Refund & Cancellation Policy

Premium is not on sale yet: payments are switched off and nothing can be bought. Everything available today is free. The rules below will apply once Premium launches.

You can cancel at any time with “Cancel at end of period” on your account page. Premium stays active until the end of the period you have paid for; it is then not renewed and you are not charged again. There is no cancellation fee. If the button is not available, contact us and we will cancel for you. The Stripe billing portal linked from the account page is for your payment method and invoices.

Deleting your account ends Premium immediately: the subscription is cancelled in Stripe at once and you are not charged again. The rest of the period you have paid for is not refunded. To use it until the end, cancel first and delete your account after the period ends.

A period that has started is not refunded if you cancel or delete your account part-way through it. We refund, with no deadline: double charges (a second subscription opened by mistake is cancelled and refunded automatically); charges made after your cancellation took effect; the unused part of the period, pro rata, if a fault on our side made Premium unusable for a significant time or if we remove a main Premium feature during a paid period; and any other case where the law requires it.

Contact us through the Contact page with your account email and the date of the charge; please write as soon as you notice a problem. Approved refunds are made through Stripe to the original payment method; your card issuer may take several days to show them.

Every payment is for a digital service only. It is not a donation, an offering or merit-making, and we do not accept donations.